RESERVATION CONDITIONSkı:
1. Taxes
VAT (Value Added Tax) applied at 20% is included in the prices. Any changes that may occur in taxes and/or additional taxes officially announced on the date of vehicle delivery or contract will be reflected in the prices at the same rate.)
2. Required documents
ID or Passport, Driver's License and Valid Credit Card and a Findeks score of at least 1300 are required.
Our foreign guests must present their international driver's license and passport. Credit card obligation also applies to our foreign guests.
3. Minimum and Maximum Rental Age
Although there is a requirement to be at least 21 years old, it varies depending on the car category.
The maximum rental age is 70.
4. Payment options
Online - immediate payment indicates that the rental fee and selected additional service fees will be paid online. If you wish to purchase other services in addition to renting, the cost of these services can be paid when you pick up the vehicle at the sales office. When paying online, it is not mandatory for the card holder and the reservation holder to be the same person, but they must present their own credit card during the rental and the deposit must be made.
If Goldcar cannot provide the rental service due to its own reasons, it refunds the entire amount previously paid by the customer.
During the rental, your valid credit card issued in your name will be blocked in amounts ranging from 3,000 TL to 50,000 TL, depending on vehicle groups and exemption fees. Depending on your banking transactions, it will be possible for the blocked fee to be reflected in your account if there is no additional payment obligation after the end of your rental. This period may extend up to 15 - 28 business days depending on banking transactions, and all responsibility in this regard belongs to your bank. Cash holds and cash payments are not accepted in the offices. The above-mentioned conditions also apply to reservations made with on-site payment option. For Upper and Luxury class rentals, the tenant is required to have 2 credit cards in his/her name, and the rent and deposit fee are collected at the office.
When picking up the vehicle, the driver of the rental agreement will be asked to present a credit card in his/her name in order to provide a deposit for the fuel tank and vehicle exemption when necessary. This card will also be used to pay for car rental, fuel and other extra expenses. The main driver of the car rental contract must be a cardholder of one of the following valid cards: MasterCard, VISA.
Contactless technology, virtual cards, prepaid cards, Diners Club, Postepay, Gift cards or cash payments will not be accepted at the box office.
It is possible to pay with one card (rental + fuel + extras) and pay the Deposit/Extra with a different card (both cards must be in the name of the main driver in the rental contract).
EXCHANGE RATE (Foreign Credit Card Uses)
All automatic refunds (unused fuel, deposit, etc.) are always made in Turkish Lira (even if the customer is charged in a different currency at pick-up) and the customer assumes responsibility for any costs arising from the relevant exchange rate difference. (such as bank commission fees, etc. expenses).
Provision Fees;
Economic Group: 3,000 TL
Middle Group: 5,000 TL
SUV Group: 6,000 TL
Minibus, Premium and Luxury Group: 30.000 TL (2 Credit Cards)
5. Reservation
Reservations can be made for rentals as early as 2 hours later.
All reservations/changes/cancellations must be made through the automated reservation system. However, for last minute reservations (within 2 hours before the pickup date) please contact our customer services or offices directly.
Online reservation conditions, reservation change, cancellation or no-show
For prepaid reservations, rental day, time and vehicle information cannot be updated or changed. If you want to change your reservation, the reservation must be cancelled. The cancellation and refund conditions stated below apply. After cancellation, a new reservation can be made according to the desired change.
The discount earned through prepaid reservation cannot be combined with any other campaign.
In a rental made with a Prepaid reservation, if the rental period exceeds the return date specified in the reservation form, the additional fee that will occur when the rental agreement is extended will be collected from the credit card presented by our customer at the beginning of the rental, at the Goldcar list prices valid on the date of the extension days.
Cancellations made before the reservation start date and time will be refunded free of charge. For reservations that are not cancelled, 1 day's rental fee will be charged and the remaining fee will be refunded. (No refunds will be made for 1-day reservations).
Refunds for prepaid reservations will be reflected on your card within 15-28 business days, depending on the transaction density of the banks.
For prepaid and on-site payment reservations, the reserved vehicle is guaranteed for 2 hours from the reservation time in all offices. If the vehicle is not picked up within this period, the reservation will be canceled and a single-day fee will be deducted (no refund will be made for single-day rentals).
If the following conditions are not met, the vehicle will not be allocated, the full amount will not be refunded, and a single-day fee will be deducted (refunds will not be made for single-day rentals).
*The payment method is only credit card, cash payment and debit card are not available.
*The provision amount, which varies according to rental and vehicle groups, must be provided from the person's credit card. The credit card must contain the name and surname of the person who will be renting.
*In addition to the rental fee, there must be a sufficient limit for the deposit amount to be placed on the credit card.
* To rent a top segment car, it is necessary to present a separate credit card from a different bank.
Do not forget to write down your flight number when making the reservation, in order to avoid any delays that may occur due to the flight number not being written at the airport offices.
Force Majeure * (General strikes, lockouts, floods, earthquakes, terrorist acts and natural disasters are legally considered force majeure. Force majeure, which is among the basic concepts of law, also includes personal situations such as death, bankruptcy, illness and detention.) reasons. In case of such circumstances, the prepaid fee is fully refunded. In addition, cancellation and No Show fees are not charged.
For prepaid reservations made using a third source other than Goldcar, the rules and practices of the relevant organization or source apply.
Unused Days;
For prepaid reservations delivered earlier than the day the vehicle is due to be returned, unused days will be refunded. Any change request regarding the return date must be made from our Goldcar central reservation department or the relevant office before the rental starts. Change requests at the beginning or after the rental start are invalid.
Reservation Changes;
Domestic reservation change requests are reported to the Goldcar Head Office Reservation Center. You can make these requests electronically by sending an e-mail to the e-mail address reservation@goldcarrental.com.tr or by calling us at 0850 377 70 00, after the approval of the relevant department. For prepaid reservations made abroad, the request must be reported through the reservation channel.
6. Rental Period
The rental period is calculated in 24-hour periods. A vehicle can be rented for a maximum of 28 days. Your rental starts from the time written on the rental contract and is calculated as 1 rental day after the 24-hour period expires.
No daily rental fee is charged for delays exceeding 24 hours, up to the first 59 minutes. For delays exceeding 59 minutes (including daily services such as navigation, additional driver, insurance, child seat, etc.), a daily rental fee will be charged.
Mileage is unlimited.
7. Rental Day Extension Process
Any car rental extension requests to Goldcar should be emailed to the relevant location/airport: booking@goldcarrental.com.tr (the location must approve or deny the extension). If the extension request is rejected, the vehicle must be returned within the return period written in the contract. The minimum time to send extensions is 24 hours before the end of the current contract.
Additionally, the customer must personally go to the nearest Goldcar location to make the necessary arrangements in the rental agreement. Rental periods cannot be extended over the phone. If the rental period cannot be extended for any reason, the customer is obliged to return the rental Vehicle at the place, time and date agreed in the rental agreement.
The maximum duration of the car rental contract is 28 days. A new contract must be concluded after 28 days. When a customer needs a vehicle for a rental longer than 28 days, he must come to the office to have a new contract made.
If the vehicle is not returned by the rental delivery time specified in the contract, the customer will be responsible for an extra day of rental. Goldcar will impose a penalty fee of 25,000 TL per day on customers who leave their vehicles at any place other than the place agreed in the rental agreement, in addition to reflecting the expenses incurred for taking the vehicle to the delivery location and the relevant daily rental fees to the customer.
If the customer returns the vehicle before the delivery date specified in the rental agreement, the customer will be refunded for the unused days.
8.Last Minute Cancellations
Cancellation is free of charge until before the pick-up time of the vehicle. A one-day cancellation fee applies for non-cancelled reservations.
9. Not Receiving the Vehicle Without Informing (No Show)
"No Show" occurs for the following reasons and vehicle delivery is not guaranteed:
● If the customer does not inform Goldcar about the cancellation before the pick-up time.
● If the customer does not pick up the vehicle after 1 hour from the set date and time of the reservation,
● If the customer cannot provide the documents required to pick up the vehicle
● If the customer cannot provide a credit card in the driver's name with sufficient funds on it,
● If the customer cannot fulfill the requirements specified in the rental conditions.
In case of any of the above:
Goldcar reserves the right not to deliver the car to the customer.
In such cases, the single-day rental Net price / Retail price will be invoiced unless the reservation is canceled in advance.
Reservations will be marked as no show if the vehicle is 1 hour late from the pick-up time.
10.One Way Fee
The option of dropping off at a different location from the pick-up point between locations can be made by making the payment at the pick-up location for an extra fee.
If the pickup and drop-off stations are in different cities at the time of reservation, a one-way fee determined by Goldcar will be charged according to the distance between the two stations.
11. International Travel (Outside Türkiye)
Traveling outside Türkiye with a rented vehicle is NOT ALLOWED.
RENTAL CONDITIONS
1. KM limitation
The Kilometer (“KM”) is unlimited.
2. Assurance Packages
Explanations about the assurances are given below. Descriptions are for general and informational purposes only. Goldcar reserves the right to change this information over time. The guarantees included in your reservation are included in the quote and/or reservation confirmation.
You can add additional assurance packages that are not included in your prices to your contract at the beginning of the rental, and you can get detailed information about the valid limits from our sales offices.
2.1. CDW - Collision & Damage Waiver & Vehicle Theft Coverage Exemption (Exempt damage Protection package)
If you have purchased CDW / THW (Exempt Damage Protection package - Theft protection package), as stated on the Vehicle Delivery Receipt, any damage or theft to the vehicle is covered by our coverage. The fact that this coverage is exempt means that you have to pay up to the exemption amount. You are responsible for paying the current exemption fee written on the Vehicle Delivery Receipt or in our brochures or documents. You can get information about damage exemption fees and guarantees from our offices and reservation center.
What is not covered by insurance: Tires, Wheels, Rearview and side mirrors, Windows, Wheel Covers, Taxi (transportation), Towing expenses, Locks, Battery, Engine, Undercarriage and interior of the vehicle, Clutch, Spare Keys, Copy of the key and the nearest Goldcar of the key Delivery to the location, damage to the oil pan, catalytic converter, radiator, new deposit and Repair Period if a replacement vehicle is required. When the necessary accident reports are kept, the person is held responsible up to the exemption of the vehicle.
2.2. LCF Protection Package
If you purchase the LCF protection package, the costs of tire bursts and splits, broken windows, headlights, signal lights and exterior mirrors that occur without a traffic accident are covered.
2.3. TPL - Third Party Liability
In case you injure or kill a person or cause material damage to their property as a result of an accident within the scope of the General Conditions of Traffic Insurance, the officially stated compulsory traffic insurance limits are valid (limits within the scope of Traffic insurance are valid for damages that may occur to property).
3. Responsibilities of the Lessor and Additional Driver
a) The vehicle, its accessories and key (other keys, if any) are your responsibility. Keep the vehicle locked whenever you are not using it, and if there is a security device provided to you or mounted on the vehicle, use it. You must protect the vehicle against bad weather conditions that may cause damage. Make sure you use the correct and appropriate fuel. Check the oil and engine temperature levels and keep the tire pressures at the required levels.
b) It is your responsibility to drive the vehicle safely, complying with road conditions and speed limits.
c) As long as the rental agreement continues, you must use the car in compliance with the Highway Traffic Law No. 2918 dated 13.10.1983 and the Traffic Rules No. 26901. You are responsible for any crimes, parking fines or traffic fines that arise later. In addition, if requested, you are obliged to provide all requested information regarding yourself and the additional driver with you. If you do not provide this information completely and completely, all responsibility belongs to you. Due to the obligations explained in this paragraph, the rental agreement will remain in force until the vehicle is returned to us.
All vehicles in our fleet have HGS. When your rental period ends, your HGS usage information reaches our offices and the toll fee is collected from your credit card. Since the collection process regarding the toll depends on the General Directorate of Highways, it is possible for collection to be made later than usual.
If you pass through OGS toll booths with our HGS vehicles; You will be passing illegally. The illegal toll fee (as for other traffic violations) is paid by Goldcar to the relevant government agencies, and the illegal toll fee (as for other traffic violations) is collected from the credit card presented during the rental process.
d) Vehicle hitting low level places such as bridges and potholes, mountainous areas etc. You are responsible for all damages that may occur as a result of use on land, swamps and beaches, and any damage that may occur as a result of water entering the engine or other parts of the vehicle due to use in these places. You should not make any changes to the vehicle. Please contact our offices for installation of roof racks on the roof or bicycle racks. You will be responsible for applications that are not approved by us.
e) You cannot sell, rent or dispose of the vehicle or any of its parts. You cannot give any person legal rights over the vehicle and you cannot transfer your own rights. For safety reasons, do not under any circumstances top up the fluid levels of brake, clutch, transmission oils or engine coolants. If any warning lights come on or low oil levels appear on the instrument panel, contact us immediately.
f) You must not allow any person to work on the vehicle without any written permission. If we give you approval, you will be paid if you document the expenses related to the work performed.
g) If you detect any malfunction with the vehicle, you must alert us immediately.
h) You must bring the vehicle to the location we agreed with you in advance, within our normal working hours. The condition of the vehicle must be checked and received by our employees or authorized persons. If you are unable to check the condition of the vehicle, or if we have agreed with you to return the vehicle outside working hours, you will be responsible for any damages that may occur until the condition is determined by our authorized person or our employee within 4 hours from the beginning of the working day on the following business day.
i) Expenses we will incur to return the vehicle to its pre-rental state due to changes made to the vehicle without our approval (for example, for extra repair time or required materials and tools) or in case the interior of the vehicle is damaged, any electrical or electronic equipment that will be connected to the vehicle or is inside the vehicle. The tenant is responsible for any damage that may occur as a result of its use. Use the devices you will use in accordance with the user manuals and get information about the subject from the office staff.
j) At the end of the rental, check whether you have any personal belongings in the vehicle. Responsibility for personal belongings forgotten in the vehicle belongs to the tenant.
4.Availability
Special group vehicles may be approved or rejected depending on availability.(On Request)
You will receive a response from our automatic system in the same time it takes for other vehicle groups. ( Freesale )
5.Fuel Policy
Goldcar does not offer fuel type warranty.
Goldcar delivers vehicles with a full tank and receives them with a full tank. If the customer does not return the vehicle with a full tank, a 200 TL service fee along with the missing fuel fee will be charged to the customer.
6. Loss of License
Customers are responsible for making sure that the license is present in the vehicle when receiving the vehicle. If the vehicle license is lost when the vehicle is returned or during the rental period, a license fee of 1,500 TL is requested from the customer. (price may vary depending on traffic registration and processing procedures and costs.)
7.Key Loss
In case the vehicle key is lost, an average fee of 10,000 TL is collected from the tenant, depending on the vehicle group. It is the customer's responsibility and the discretion of Goldcar to collect the spare key from the office.
8. Losing License Plate
If any of the vehicle license plates is lost, a new license plate fee of 750 TL per plate will be charged. In case of loss of duplicate license plate, pricing will be made according to the traffic registration fee, and the tenant must submit a report to the official authorities stating that the license plate is lost and/or stolen.
9.Penalties
In case of any penalty coming to the Goldcar office on behalf of the person renting the vehicle during or after the rental, a service fee of 150 TL will be collected from the customer along with the collection of the penalty.
10.Replacement Vehicle
In cases of accident or vehicle malfunction, a new deposit will be required for the collection of the replacement vehicle. Depending on the circumstances of the accident, Goldcar has the right to not provide a replacement vehicle. (Accidents caused by drunk driving, damages caused by user error, accidents caused by violating traffic rules, etc.)
11.Abandoned Vehicle
Goldcar will impose a penalty fee of 25,000 TL per day on customers who leave their vehicles anywhere other than the place agreed in the rental agreement, in addition to the expenses incurred for taking the vehicle to the delivery location and the relevant daily rental fee being reflected to the customer.
In addition, the cost of any damages or deficiencies in the abandoned vehicle will be paid by the tenant.
12.Accident Filing Fee
If the customer is involved in an accident and does not have Super Relax assurance, 1,000 TL file processing fee and expertise fee will be collected from the customer.
13.Accident Reports Not Delivered
If the customer is involved in a traffic accident and the Accident Report is not provided, the entire damage amount is reflected to the customer (Customers under CDW assurance who do not receive an assurance package but are included in the rental prices are responsible for completing the accident report and necessary documents).
Our customers who receive Relax, Super Relax or Mega Relax additional assurance packages are also obliged to cover the entire damage if they cannot deliver accident reports and necessary documents to the Goldcar Office within 24 hours. Customers who fail to submit accident reports, pictures and all other necessary documents will be responsible for the entire damage.
14.Special Cleaning Fee
In cases where the vehicle returns dirtier than normal (seat stains, smoking in the vehicle, excessive garbage accumulation, etc.), a special cleaning fee of 1,500 TL will be charged to the customer. In addition, the tenant will also pay the cost of dirt, stains, liquid spills that cannot be removed with special cleaning, heavy odors resulting from liquid spills, tears, rips, damage and breaks that occur on the upholstery and the interior of the vehicle.
15.Omissions
The following situations are listed as examples of unauthorized vehicle use and are not limited to:
Damage, loss and damage that may occur in these cases are outside the scope of the assurance packages, and all damage, loss and damage that may occur in the following cases will be paid by the tenant.
● Pushing or pulling another vehicle.
● Beaches, racetracks, forest roads, back roads, etc. Driving in areas that are not suitable for public transportation, such as
● Driving on dirt roads and poorly paved roads that may cause damage to the underbody of the vehicle.
● Operating the vehicle in restricted areas, particularly on airport roads and other roads for aviation and/or military use.
● Negligent behavior when the vehicle's indicators indicate a warning. (Continuing to drive when the engine light or oil light comes on, etc.)
● Transport of goods or animals and substances that are particularly dangerous, flammable and/or toxic to the vehicle and its contents.
● Transportation of persons or goods by customers for which they receive direct or indirect payment.
● Lending or renting the rented vehicle to another person
● Using the vehicle for illegal activities.
● Carrying an unauthorized number of passengers and luggage for the relevant vehicle.
● Manipulation of the odometer. Customers must notify Goldcar immediately if they detect any fault in the odometer.
● Transporting luggage or any other items on the roof of the vehicle, even if a suitable luggage rack is used.
● Vehicle damage caused by leaving valuables visible inside the vehicle.
● Contaminating the interior of the vehicle beyond what could be expected from reasonable and careful use.
● Driving while tired, feeling unwell and under the influence of alcohol, medication or narcotics.
● Careless driving and operating the vehicle in a way that endangers traffic flow
● Using the vehicle under any circumstances for the purpose of giving driving lessons and/or teaching special driving techniques,
● Driving against traffic rules
● Use of the vehicle by a person not authorized in the contract as a customer and/or additional driver.
● Damages occurring during maneuvering,
● Continuing to use the vehicle after the rental period ends.
16.Fees
The fees to be paid are as follows;
a) Rental and other fees stated on the vehicle delivery voucher.
b) The total of fees, losses, damages, expenses, costs or liabilities arising from failure to comply with the rules specified in the “Your Responsibilities” section.
c) Fuel filling service fee; Our vehicles are delivered to a full tank and you are requested to return them in the same way. If you do not return the fuel at the level we gave you at the beginning of the rental, the fuel fee will be collected from the amount stated on the Vehicle Delivery Receipt or the amount stated in the brochures printed on the counter at the place where you rented, or by adding a 200 TL service fee to the current pump sales prices.
d) All tolls (bridge, highway, ferry, etc.), traffic fines and court costs incurred due to parking or other traffic offenses (including expenses that may arise due to tying up the vehicle) and damages that may arise in case of confiscation of the vehicle.
I. Any penalty or fee charged by an agency.
ii. Traffic fines paid on your behalf or any costs that may arise will be collected at the legally discounted amount, with a service fee of 150 TL.
iii. Your HGS usage during your rental period will be charged with a 20 TL service fee after the end of the rental.
iv. Managing the service process of the vehicle due to damage, etc. A 1,000 TL Damage service fee is charged for transactions (varies depending on the selected Assurance package).
vi. During the winter period, an additional fee is charged for winter tires requested on vehicles, starting from 200 TL per day.
e) Repair costs for damage that is not stated in the Vehicle Condition Report at the end of the rental, regardless of whether you are at fault or not, the cost of replacing the vehicle in case the vehicle is stolen, fees that will occur in line with the assurances specified at the beginning of the rental.
f) Loss of use fee corresponding to the repair period for damages that may occur due to user error or the period we wait (45 days) for the payment of the price of the vehicle in case the vehicle is stolen.
g) Damages that may occur due to the vehicle being detained by the Police forces for any reason and fees for the days when we cannot rent the vehicle.
h) Fees that may arise for delivering and receiving the vehicle.
i) Due to not paying your debt on time, a delay penalty will be applied according to the monthly loan interest rates of the Central Bank.
j) VAT and other taxes applied to the above-mentioned fees (VAT rate change or officially announced additional taxes)
17. Situations Excluded from the Scope of Damage Assurance Packages
● Every accident in which the person driving the car is involved under the influence of alcohol or drugs exceeding the legal limit
● All accidents caused by the driver not obeying the traffic rules, such as red lights, reverse driving, and other traffic rules,
● The car was tied up by the police forces due to its driver.
● Hitting the underside of the car (skidboard, sump) without accident
● Burnt seat upholstery, spilled liquid, extremely dirty delivery of the car
● The car can be used in mountainous terrain, sandy areas, swamps, beaches, etc. Damages caused by the use of automobiles for purposes, places and roads that are contrary to their endurance and characteristics, on roads that are not suitable for traffic, rallies, speed trials, motor sports and driving in areas closed to traffic.
● Traffic fines, sanctions and legal expenses related to traffic violations or laws and tolls
● Damage-malfunction damages caused by careless, careless or excessive force determined and reported by authorized services
● Accidents or damages involving a driver not registered in the contract
● Damages resulting from natural disasters.
● Damages caused by carrying uncaged animals in the car.
● Error in use and/or carelessness, imprudence, etc. All damages, including all kinds of mechanical and electrical, caused by reasons (including but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, fuel-related malfunctions and damages, etc.).
● All costs and damages arising from the use of incorrect and/or incomplete gasoline
● Damages caused by vandalism, terrorism or social events
● Expenses, expenses and damages resulting from inaccurate or incomplete information provided during rental
● Goldcar cannot be held responsible for theft of personal belongings from the car, theft of the car's keys, falling into water, loss of license, license plate and/or tools, wheel cover and spare wheel, and loss and damage of additional rented products.
IN MUTUAL AND/OR UNILATERAL TRAFFIC ACCIDENTS, THE DRIVER MUST PROVIDE AN ACCIDENT REPORT AND ALCOHOL REPORT.
KEEP A TRAFFIC ACCIDENT REPORT IN CASE OF ACCIDENTS RESULTING IN MATERIAL DAMAGE. HOWEVER, IN THE FOLLOWING CASES, CALL THE POLICE COPY AT 155, OR IF THE ACCIDENT SITE IS IN THE GENDARMERIE AREA, 156, AND PROVIDE THE ORIGINAL REPORT TO BE MADE BY THE OFFICIALS.
• If it is a one-sided traffic accident,
• If any of the parties involved in the accident does not have a driver's license or their license is not sufficient for the type of vehicle they use,
• None of the vehicles have traffic insurance,
• There is suspicion that any of the drivers have consumed alcohol, drugs or stimulants,
• If any of the vehicles involved in the accident belong to a public institution or organization,
• Damage to public property or third party property in the accident,
• The accident resulted in death and/or injury.
If there is no accident report in any damage record, it is the responsibility of the tenant to provide second or more party documents (driver's license, vehicle documents, traffic insurance copy of the vehicles belonging to the second or other persons) and the accident photo in which both license plates can be seen before moving the vehicle, and these documents In case of non-delivery, the tenant is fully responsible for any damages that occur. To get support in all the above cases, please call the Full Support Line at +90 850 377 7000.
● Important notes
• In case of any accident, keep an accident report in accordance with the type of accident without changing the location of the vehicle, or contact the nearest police or gendarmerie station and obtain accident and alcohol detection reports immediately and not later than 24 hours, and call the 24/7 service number +90 850 377 7000. It is mandatory to inform the Full Support Line.
• In case the vehicle is stolen, it is mandatory to contact the nearest police or gendarmerie station immediately and not later than 24 hours and inform the Full Support Line at +90 850 377 7000 24/7. Otherwise, all purchased guarantees will be deemed invalid and any damage incurred, including material and moral losses caused to third parties, will be collected from the tenant.
• In case the vehicle breaks down or support is needed for any reason, assistance can be obtained from the 24/7 phone number +90 850 377 7000.
• Please make sure that the vehicle delivery and pickup form is filled out and mutually signed at the beginning of the rental and at the time of return.
• To extend the rental period or inform us of the return time and day, please call the office where you rented or our Reservation center at +90 850 377 7000.
18.Emergency Roadside Assistance / S.O.S Department
S.O.S / Roadside Assistance needs immediately Tel+90 850 377 7000
should be reported
Accident / Malfunction / Theft / Traffic Crime
The rental car should never be removed from the scene of the accident without completing the Police report and notifying Goldcar. In case of any accident involving your rental car, you should immediately contact the nearest law enforcement and obtain an accident report. The report must clearly state whether you were driving under the influence of alcohol or drugs. If you do not report the accident to the police and comply with the requirements, your security package will be invalid according to the laws of the country. You are also required to report any accident or damage to the car rental company.
The above procedure should also be followed in case of other damages that may occur in the rental vehicle. If the vehicle is damaged while parked, it is necessary to notify law enforcement and obtain a report before the vehicle is moved. In case of theft, you are required to notify Goldcar immediately, obtain a police report and then provide a copy of this document to the car rental company. Vehicle documents and keys must be handed over to the car rental company.
In general, the customer must IMMEDIATELY report any damage to the car rental company.
In case of accident; You must submit the documents to the Goldcar office you have rented or to the nearest Goldcar office, along with pictures of the accident, showing the license plates of your vehicle and the other party(ies) involved in the accident, driver's license, license, traffic policy information and visuals of the other person(s) involved in the accident, and the original copy of the accident report. is required. In case of missing documents, all your assurance packages will be disabled and all damage costs will be reflected to you. In cases where you cannot get along with the other party or if you think they are under the influence of alcohol or drugs, please notify the 112 police station or the gendarmerie law enforcement officers depending on your region, report the situation and call the office you rented.
19.Customer Responsibility
In case of vehicle damage and/or theft (complete vehicle or vehicle accessories), the customer will be responsible up to the exemption amounts listed below. The vehicle's license and keys must be with you, and in cases of vehicle theft, the vehicle's keys and registration must be delivered to Goldcar.
If you have purchased CDW / THW (Exempt Damage Protection package - Theft protection package), as stated on the Vehicle Delivery Receipt, any damage or theft to the vehicle is covered by our coverage. The fact that this coverage is exempt indicates that you must make partial payments. You are responsible for paying the current exemption fee written on the Vehicle Delivery Receipt or in our brochures or documents. You can get information about damage exemption fees and guarantees from our offices and reservation center.
Exemption fees:
15,000 TL for economic class vehicles,
20,000 for Middle Class vehicles
25,000 - 30,000 TL for SUV Group vehicles,
50,000 TL for minibuses and upper class vehicles,
20.Deposit/Provision
The deposit is used for recourse for issues such as fuel filling, HGS passes and traffic fines when necessary, after our guests renting a car return with their vehicles. If the mentioned payments are not made, these deposits are removed within a maximum of 28 days, depending on the banks' own practices.
ADDITIONAL ASSURANCE PACKAGES
1. Relax Assurance – SRELA
By purchasing this package, you will reduce the exemption fee of the vehicle by 50% and the minimum deposit amount will be 4000 TRY.
2. Super Relax Assurance - SSREL
By purchasing this package, you will reduce the exemption fee of the vehicle by 50% and the minimum deposit amount will be 3000 TRY.
In case of damage to the vehicle, the right to declare 5000 TRY (according to the authorized service fee) is defined without the need to prepare an accident report.
3. Mega Relax Assurance
Can only be purchased with Super Relax Cover. The right to declare 10000 TRY (according to the authorized service fee) is defined without requesting an accident report.
+100 KM (max. 5000 KM) is defined outside the daily standard mileage limit. Roadside assistance, towing and replacement vehicle services are provided.
Customer service
1.Your Suggestions and Complaints
You can send your suggestions and complaints to us on our website www.goldcarrental.com.tr.
Clarification Text on the Protection of Personal Data
Within the scope of the Personal Data Protection Law No. 6698 ("Law"), your personal data is processed by AGRAS Oto Kiralama A.Ş. within the scope of reservations, car rental offers and rental agreements. ("Goldcar") as the Data Controller, in accordance with the law and the rules of honesty, within the framework explained below.
Purpose and Legal Reason for Processing Personal Data:
Your personal data may be processed in accordance with the basic principles and data processing conditions set out in the Law, by taking all kinds of data security measures and in line with the personal data processing purposes and legal reasons detailed below.
Car rental, order and reservation transactions can be carried out, cancellation requests can be processed, risk assessment can be made, rental conditions and fees can be determined, invoicing activities can be made, appointments can be made, offers can be made, vehicle maintenance services can be provided, HGS can be provided, car rental insurance in line with your request, accident and Personal data processed for the purpose of providing damage management and additional services, providing towing and roadside assistance in case of malfunction and accident, and carrying out after-sales support services; Based on the condition that it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment and execution of the contract in accordance with subparagraph (c) of the 2nd paragraph of Article 5 of the Law;
Personal data processed for the purpose of reporting to authorized institutions for the purpose of fulfilling obligations arising from laws and relevant legislation, fulfilling obligations to provide information and documents, verifying identity, and recording communication; Based on the condition that data processing is mandatory for the data controller to fulfill its legal obligation in accordance with subparagraph (d) of the 2nd paragraph of Article 5 of the Law;
Personal data processed for the purpose of exercising recourse rights, collecting fees for services provided, making refunds, assessing compensation, receiving requests and complaints, and keeping records that may constitute evidence in disputes for the periods specified in the legislation; In accordance with subparagraph (e) of the 2nd paragraph of Article 5 of the Law; Based on the condition that data processing is mandatory for the establishment, exercise or protection of a right;
Ensuring the security of company operations and vehicles, reporting vehicle malfunctions, recording vehicle deliveries and returns, performing customer financial risk assessments, planning and executing customer relationship management processes, monitoring and executing legal affairs, executing information security and audit processes, planning customer satisfaction activities and personal data processed for the purpose of execution; In accordance with subparagraph (f) of the 2nd paragraph of Article 5 of the Law; Based on the condition that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject;
By our company and authorized dealers; Your personal data processed for the purpose of offering our company's products and services and sending commercial electronic messages with promotional and marketing content through SMS, telephone, automatic dialing machines, e-mail and similar communication channels; Based on the condition of "explicit consent" within the scope of the 1st paragraph of Article 5 of the Law;
In case you are involved in an accident resulting in bodily harm, your health data (special personal data) processed for the purpose of providing after-sales support services; Based on the "explicit consent" requirement within the scope of the 2nd paragraph of Article 6 of the Law;
can be processed.
Personal Data Collection Method:
Your personal data in line with the above; Through Goldcar Turkey headquarters and regional directorates, branches, rental offices, call center, website, web branch, digital channels, social media accounts, e-mail, call center, dealers, affiliates, official institutions, banks and service channels; verbally, in writing or electronically; It can be obtained, processed and updated by fully or partially automatic or non-automatic means as part of any data recording system.
Transfer of Personal Data:
For the purposes stated above, your personal data may be transferred to supervisory and regulatory authorities and relevant public institutions, professional organizations and similar organizations, as well as persons or organizations permitted by the legislation, shareholders, group companies and affiliates, leasing offices, damage repair centers, insurance companies, for the purposes specified in the legislation. It can be transferred to the persons and organizations from which services are received and cooperated and support service providers to carry out their activities, to the extent permitted by the legislation.
You can submit your requests within the scope of Article 11 of the Law, which "regulates the rights of the relevant person", to agrasotokiralama@hs03.kep.tr or E-5 yanyol Pamukkale sok, in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller. You can send it to Goldcar in writing at No:2 FDN Plaza Soğanlık-Kartal.
Terminating the Agreement
If you do not comply with the main conditions stated below, the contract may be terminated unilaterally by Goldcar.
a) If the rental fees are not paid on time, the contract will be terminated without the need for any warning or notice. In this case, the tenant must return the car immediately. If the vehicle is not returned, the tenant officially accepts and undertakes that he has committed the crime of breach of trust. If we determine that any of your property has been seized against your debts or that such an issue has been notified to you, this agreement may be terminated unilaterally by Goldcar.
b) If you are a commercial company, the contract may be terminated unilaterally by Goldcar Turkey in the following cases:
• If your company is in liquidation process, is in receivership, your assets are in receivership or are under follow-up
• If you have taken legal action to reach an agreement with creditors
• If we determine that your goods have been seized for debts
• If you do not comply with the terms of this agreement
c) Our unilateral termination of this contract will not affect our ability to collect your debts arising from this contract. If you do not comply with the main requirements of this agreement, we reserve the right to charge you additional fees. We may take the vehicle back from you and charge you an additional fee for this situation.
d) After the conclusion of this contract, even if it is completed, you agree that you are obliged to protect the vehicle safely and deliver it to the nearest office.
Authorized court
This contract is evaluated according to the laws of the Republic of Turkey. I accept and declare that in case of any dispute, the laws of this country and the Istanbul Anatolian Palace of Justice Enforcement and Courts are authorized.