Information Text Regarding the Processing of Personal Data
Within the scope of the Personal Data
Protection Law No.
6698 ("Law"), your personal data is processed by AGRAS Oto Kiralama A.Ş. within the scope of car rental offers and contracts.
("Goldcar Turkey")
as the Data Controller,
in accordance with the law and the rules of honesty, within the framework explained below.
1. Purpose and Legal Reason for Processing Personal Data :
Your personal data may be processed in accordance with the basic principles and data processing conditions set out in the Law, by taking all kinds of data security measures and in line with the personal data processing purposes and legal reasons detailed below.
Car rental, order and reservation transactions can be carried out, cancellation requests can be processed, risk assessment can be made, rental conditions and fees can be determined, invoicing activities can be made, appointments can be made, offers can be made, vehicle maintenance services can be provided, HGS can be provided, car rental insurance in line with your request, accident and Personal data processed for the purpose of providing damage management and additional services, providing towing and roadside assistance in case of malfunction and accident, and carrying out after-sales support services; Based on the condition that it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment and execution of the contract in accordance with subparagraph (c) of the 2nd paragraph of Article 5 of the Law;
Personal data processed for the purpose of reporting to authorized institutions for the purpose of fulfilling obligations arising from laws and relevant legislation, fulfilling obligations to provide information and documents, verifying identity, and recording communication; Based on the condition that data processing is mandatory for the data controller to fulfill its legal obligation in accordance with subparagraph (d) of the 2nd paragraph of Article 5 of the Law;
Personal data processed for the purpose of exercising recourse rights, collecting fees for services provided, making refunds, assessing compensation, receiving requests and complaints, and storing records that may constitute evidence in disputes for the periods specified in the legislation; In accordance with subparagraph (e) of the 2nd paragraph of Article 5 of the Law; Based on the condition that data processing is mandatory for the establishment, exercise or protection of a right;
Ensuring the security of company operations and vehicles, reporting vehicle malfunctions, recording vehicle deliveries and returns, performing customer financial risk assessments, planning and executing customer relationship management processes, monitoring and executing legal affairs, executing information security and audit processes, planning customer satisfaction activities and personal data processed for the purpose of execution; In accordance with subparagraph (f) of the 2nd paragraph of Article 5 of the Law; Based on the condition that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject;
By our company and authorized dealers; Through SMS, telephone, automatic dialing machines, e-mail and similar communication channels,Your personal data processed for the purpose of offering our company's products and services and sending commercial electronic messages with promotional and marketing content; Based on the condition of "explicit consent" within the scope of the 1st paragraph of Article 5 of the Law;
In case you are involved in an accident resulting in bodily harm, your health data (special personal data) processed for the purpose of providing after-sales support services; Based on the "explicit consent" requirement within the scope of the 2nd paragraph of Article 6 of the Law; can be processed.
2. Collection Method of Personal Data :
Your personal data in line with the above; Through Goldcar Turkey headquarters and regional directorates, branches, rental offices, call center, website, web branch, digital channels, social media accounts, e-mail, call center, dealers, affiliates, official institutions, banks and service channels; verbally, in writing or electronically; It can be obtained, processed and updated by fully or partially automatic or non-automatic means as part of any data recording system.
3. Transfer of Personal Data :
For the purposes stated above, your personal data may be transferred to supervisory and regulatory authorities and relevant public institutions, professional organizations and similar organizations, as well as persons or organizations permitted by the legislation, shareholders, group companies and affiliates, leasing offices, damage repair centers, insurance companies, for the purposes specified in the legislation. It can be transferred to the persons and organizations from which services are received and cooperated and support service providers to carry out their activities, to the extent permitted by the legislation.
Your requests within the scope of Article 11 of the Law "regulating the rights of the relevant person", in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller,fazotokiralama@hs03.kep.tror FDN Plaza Soğanlık Yeni Mah. Pamukkale St. You can send it to our company in writing at No: 2 İç Kapı No:3 Kartal İSTANBUL.